Novotel Taipei Taoyuan International Airport

The location of the hotel is great if you are looking for the airport area, it has free transportation in both directions and the buffet breakfast looks very complete. The prices are reasonable and the hotel staff is very friendly.

Very nice staff and extremely well location to reach airport

Great buffet, lots of accessories (iron, hair drier, flashlight), choices for pillows, wifi worked, quick shuttle, located near airport, clock was set and accurate, wakeup call was on the dot. Neat design of rooms. Lots of 3 prong outlests on desk wall

Mini-bar prices not locatable (very pricey), would have liked an electric outlet on bed wall

Liked:: The Location, Very near the airport. Easy to get to with the airport shuttle every 20 minutes or so to pick us up. Shuttle also available for hotel to airport and hotel to HSR station. Buffet breakfast had quite a variety of foods. The indoor pool and gym area seemed very nice. The overall appearance of the lobby and hotel are very nice and were decorated for the holidays. They have an area for children to play near the check-in counter which was nice to keep them distracted for a few minutes while we checked in.

The carpets in the room were quite stained. Also, we had to get 2 rooms to accommodate our family of 5. 2 adults, 2 children and an infant. Normally we can all fit into a room with 2 queens but they only had 2 twins available.

facilities, good airport location, modern, clean

Staff is friendly and gym facility is good.

Our flight was to arrive at Taoyuan airport very late in the evening and when I made the booking I requested an airport pick up. I was pleasantly surprised when the hotel called me while I am still overseas to confirm my flight details and the driver waited for us at Arrivals.

Everything was great, even though it was a very short stay (as most would expect of an airport hotel) but we enjoyed it. Only suggestion would be that if they could begin shuttle service slightly earlier in the morning for those who have very early flights to catch.

Wonderful decor.

Lighting in the bathroom was insufficient. It was elegant but not functional.

Delicious food--Chinese restaurant. Also quiet even though right next to airport.

I was surprised at the quality of the room that I stayed in. It really was a suite with a sitting room and bedroom. I had expected much less than that. Also, the staff was very friendly and helpful. I had booked my room through an online service and this complicated the billing procedure. But the reservation staff worked with me to help me understand my bill and which charges I could claim as a business expense. They were great. The restaurant staff also smiled a lot and offered great service. Access to the airport was the main reason I chose Novotel.

There really wasn't anything I didn't like. It was a wonderful overnight stay.

Booked this hotel as it is located in the airport in connection with an early flight. There are good connections by public transport to Taipei and high speed railway for the rest of the country. Excellent restaurants, in particular the Chinese one.

By far its closeness to the Taoyuan International Airport. Free shuttle service Airport-Hotel and vice versa.Excellent location if you have to make an airplane connection in a day or two. Hotel very modern. Staff very attentative. .

Some language barrier sometimes. Staff could wear a little sign mentioning the languages they can speak.My wife speaks English, Spanish and Italian and a little French and sometimes she was speaking to an staff that knew chinese only. The little sign will help a lot.

Quick check-in and check-out, fabulous facility, excellent room complete with quality amenities, including Nespresso coffee machine in-room. This was one of the best airport hotels that I've ever stayed at. (Also, the giant stuffed panda in my room was a nice surprise.)

The shuttle from the airport could have run more frequently.

you should have a catagory above "Hotel nearest airport/train station/dock"...which is why we selected this hotel. Great workout and spa (pool, Asian baths etc) facilities included with room! Right across from Taiwan's air museum, worth a look.

Room carpeting stained/ not the cleanest!

This is for me the near perfect (biz)hotel. Three years old, very clean and beautiful as well. Nice spacious room with all facilities and amenities. Desk, coffee/tea machines, excellent wifi everywhere, life size toy panda to keep you company, very good room service, very good restaurant and pleasant bar where you can also have a snack or tea. Shuttle to and from the airport in 10' maximum. Although at the aiport, the room is quite soundproof.

Same as often: bad light in the bathroom.